Self Help & Support

Browser Errors

While surfing the web, errors are sent to your web browser when a problem occurs. If the webpage can't be displayed, your browser will display either the website's error page or a default error message. Here are some of the most common errors and ideas for how to solve the problem.

400 - Bad Request

The website you entered is not correct. The website may not recognize the web page or document you are asking for, or the page or document may no longer exist. It could also be a correct address, but you may not be authorized to access it. Double-check the name of the website to ensure that it is spelled correctly.

401 - Unauthorized

The website you are trying to access is protected. You are usually prompted for a password before receiving this error message. You may have entered an incorrect password or the website may only allow specific users. If you are sure you should have access to the site, enter the password again. If you consistently receive this error, contact the website's administrator for further assistance.

403 - Forbidden

You are not permitted to access this website or directory, the website or directory is password-protected or the website host does not allow direct access to a particular part of the website. If you are sure you should have access to the website, enter the login and password again. If you consistently receive this error, please contact the website's administrator for further assistance.

404 - Not Found

Your browser cannot find the website you requested. This error usually means that the website name is incorrect or that the requested page or document no longer exists. Double-check the name of the website to ensure that it is spelled correctly. To find out whether the website hosting the page or document is still active, delete everything in the address bar following the domain, i.e. if you visited www.yourwebsite.com/index.html, delete /index.html and try again.

Bad File Request

The form you are trying to access is not supported by your browser, or there is an error in the form. Try using a different browser. If the problem persists or another browser is not available, email the website administrator.

Connection Refused by Host

The website you are trying to access is protected. You are usually prompted for a password before receiving this error message. You may have entered an incorrect password for the website. The website may only allow specific users. If you are sure you should have access to the site, enter the password again. If you consistently receive this error, contact the website's administrator for further assistance.

File Contains no Data

The website you are attempting to access does not contain any Web pages on it. It is possible that you are trying to access the site while the page is being uploaded. Wait a minute or two, and then click the Refresh button on your browser. Make sure that the website name is entered correctly. If the problem persists, contact the website's administrator.

Helper Application or Viewer Not Found

You are trying to load a file of a type that your browser does not recognize. Most browsers can be enabled to view or load file types that they do not otherwise recognize. These files can be sound files, movie clips, graphics, ZIP archive files, or any other type of file you are trying to download. The dialog box that carries this message tells you the file type that is missing. You can then follow your browser's instructions for assigning a viewer for each file format you wish to view online. It is often better to have certain file formats not assigned to helper applications for Internet browsers. When files are not assigned to helper applications, the dialog box you receive has a Save to Disk option. This can often be useful when you want to download files, such as ZIP archive files, to save them instead of extracting them right away.

Host Unavailable or Unknown

The website you are trying to reach is not connected, or you may have lost your own connection. The server may be offline or down for maintenance. Click the Refresh button on your Web browser. To find out whether the website is still active, delete everything in the address bar following the domain, i.e. if you visited www.yourwebsite.com/index.html, delete /index.html and try again. To ensure you have Internet connectivity, go to another website and then try again to access the website for which you received the error. If the issue persists, contact the website administrator.

Too Many Connections or Users - Try Again Later

Some websites have limits on the number of people or requests they can handle at one time. If you get this message, the website is probably too busy to handle your request. Click the Refresh button on your browser until you connect or attempt to access the website again later.

Unable to Locate Host or Server

The server no longer exists, is down for maintenance or you may have lost your connection. Click the Refresh button; sometimes there is an intermittent problem on the internet. Make sure you are connected to the internet. If you have lost your connection, simply reconnect and try the URL again. If you still receive the error, check the address for typos.


Related Materials:
Search Guide | Popular Downloads | Problems Accessing a Website