Self Help & Support

Fixing Poor Pod Connection Issues

If a SuperPod™ displays “Poor health” and you are noticing an impact, there are a few steps you can take to improve its health:

Move SuperPods closer to each other

  • Remember that pods work as a team, so they want to be close enough to communicate with one another. Consider distances around 30'-40' for SuperPods, which can still vary largely depending on the building materials used in your home.
  • Homes with dense walls need SuperPods closer together than those with lighter construction.
  • Even moving a SuperPod™ to an opposite wall in the same room can sometimes help create a stronger and more reliable connection for that SuperPod™.
  • Place the SuperPods on the inside walls of the home, to build a strong core network to improve performance.

Keep SuperPods in the open and away from metallic objects

  • Avoid metal or other reflective objects in between your SuperPods.
  • Avoid obstacles in the way of connecting SuperPods (such as kitchen and laundry appliances, metallic piping, metallic waste bins, or large mirrors).
  • No huge furniture right in front of the SuperPod™.

Eliminate sources of interference

  • Find sources of interference and eliminate them.
    • Consumer electronics like baby monitors, cordless phones, video senders, microwaves, etc. will cause interference on the same channels used by your Wi-Fi.
  • Ensure your old Wi-Fi is turned off.
  • Move your SuperPods further away from sources of interference.

If you encounter any problems, please call our tech support team at 1.877.486.4666 and we'll be happy to assist you.


Related Materials:
Plume App Parental Controls | Creating Profiles | Wi-Fi Security