Self Help & Support

Zoom Enhanced Wi-Fi FAQ

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The Plume App is available for download from the Apple App Store and Google Play Store. Search for Plume WiFi.

You'll need the Plume App to set up your WiFi network. It has been designed to work and tested with iPhone 5 and above running iOS 9 and higher and with Android smartphones running Android 4.4 and higher.

Plume App is compatible with iOS smartphone devices (iOS 9 or higher) and Android smartphone devices (4.4 or higher). If your device is not compatible with the Plume app, it will not be available for download.

If your device is compatible with the Plume app, here are some steps you can follow to resolve this issue:

  1. If your device OS is not supported by the app, you will be prompted to upgrade your OS. Perform the upgrade and then download the app.
  2. If nothing happens when you try to download the app from the App Store, reset your device by turning it off and on after 2 minutes.
  3. If you do not have sufficient storage available for the app, you will need to remove or move files and apps stored in your device before you can complete the download.
  4. For all other issues, consult the App Store or your device's Help Center to get the help you need.

You may not be able to complete the verification process due to the following reasons:

  1. You did not receive the verification email.
  2. If you did not receive a verification email, please check your other folders (spam, junk or clutter) for the verification email.
  3. If you are not able to find the verification email, go back to the App and verify the email address you entered as specified on the Check Your Email screen. If it is correct, click on the Resend Verification Email link. If your email address was entered incorrectly, click on the Back link to set up the Plume App with the correct email address.
  4. The verify link has expired or has already been used. You can go back to the Plume App and click on the Resend Verification Email link again.
  5. An error occurs when you hit the verify button on the email. Please contact Armstrong Support right away to resolve the issue

The app is not able to find a match for the username you entered. Please contact Armstrong Support for help.

When initially plugging in any pod, the light should always turn solid for a moment, and then the LED will slowly pulse while it is trying to connect to the cloud. Once connected, the LED will then turn off. If there is no light at all when first plugging in the pod, check your outlet to ensure it has power. If the outlet is okay there may be something wrong with the pod.

Green Blinking LED - This could mean either of the following:

  • Quick, repeating Double blinks - Pod is waiting for optimization to finish: You will also see “Optimizing your network” message in the app as well. Optimizations usually take a 2-3 minutes, depending on how many pods are connected. Optimizations can be triggered by a change in your environment such as high levels of interference, but will also happen overnight and immediately after initial setup.
  • Quick Double blinks - Pod is being named: If you are in the process of naming this pod by scanning the pod.
  • Green slow continuous pulse/breathing (dim to bright) - Pod is trying to connect with the cloud and depending on the circumstances could mean the following:
    • This is normal before adding the pod to your account, the slow pulse will continue until the pod is added to the account and establishes a connection to the cloud.
    • The pod has lost connection to the rest of your network, which could be a result of extremely poor signal to other pods, especially if the other pods are still online and you have not received a lost internet connectivity notification.
    • Internet connectivity is lost. This is will be followed by a "Network is offline” notification. Try the online Self-Help tool to see if that fixes the problem.
    • If you can’t see all the pods being claimed in your Plume App and if you see a slow LED pulsing on the pod at the same time, contact Armstrong Support for assistance.
  • Red continuous rapid blinking – There may be an issue with the onboard software. Contact support for assistance.
  • Red slow continuous blinking – Possible fan failure. Contact Support for assistance.
Related Materials:
Wireless Security | Zoom WiFi Hotspots