Self Help & Support

TV is Displaying a Black Box (With or Without Text)

Why is my TV displaying a black box (with or without text)? This is caused by the Closed Captioning (CC) system being activated either through your TV or the set-top box. To disable this feature, please review the following steps:

  • On your TV, turn off CC
    • Note: you may need to use the remote or refer to the manual that came with your TV
  • On your set-top box, check to make sure that the CC is OFF by accessing the set-top box's User Settings Menu
    • Press CABLE then POWER on your remote to turn the set-top box OFF
    • Press the MENU or SETTINGS button on your remote to access the User Settings Menu
    • Make sure CLOSED CAPTION is set to DISABLED
    • Press CABLE then POWER on your remote to turn the set-top box ON

The issue should now be resolved. If not, contact us. We're here to help!


Related Materials:
Set-Top User Guide | Problems with Your Picture | The Picture on My TV is too Big or Small