Self Help & Support

Issues watching programs recorded with Multi-Room DVR

If you are experiencing problems watching programs recorded with Multi-Room DVR, please review the following steps to resolve the issue:

  • Pressing the List or Menu button will only display recordings created on this set-top box. To view all recorded programs, you must press the B button on the remote.
  • When a program is grayed out in the menu, it has been marked for deletion by another user. The program will delete when the other user is finished watching the program. There is no way to undo the deletion.
  • If the C button was pressed while in the menu previously the shows have been bulk deleted.
  • There is no way to undo this option.

If none of these suggestions helped resolve the issue, contact us. We're here to help!


Related Materials:
Set-Top User Guide | MrDVR Quick Start | Can't see future recordings on Multi-room DVR