Self Help & Support

Letterboxing on HD On Demand content

Some On Demand HD content is delivered in a Cinema format. This format is wider than the standard HD TV. Cinema format is a 21:9 ratio, HDTV is 16:9 ratio. As a result, you will see a picture with large black bars on the top and bottom of the screen. This occurs because some On Demand providers do not reformat their movies to fit an HD TV. To correct the issue, you can use your TVs zoom feature or watch the movie with letterboxing.

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Related Materials:
Set-Top User Guide | On Demand Quick Start | Ordering