Self Help & Support

My Remote is Not Working

If you're having trouble with your remote control, please review the following steps to resolve the issue:

  • Press the CABLE button at the top of your remote and try the command again.
  • Make sure there is no obstruction preventing the remote control's signal from reaching the receiver.
  • If the batteries are dead, the CABLE light on your remote won't light up when a button is pushed. Replace them with two new AA batteries.

If none of these suggestions helped resolve the issue, contact us. We're here to help!

Related Materials:
Set-Top User Guide | Remote Setup