Self Help & Support

Identifying Multiple DVRs on the Remote
Record Website

On the Remote Record website, your PVRs will be listed by serial number. To associate a serial number with the correct PVR, please review the following steps to resolve the issue:

  • Access the DVR(s) you wish to identify using your remote
  • Press CABLE then the MENU button twice
  • Select Setup the Remote Access Setup
  • The serial number of the set-top box will display in the upper left corner
  • Press EXIT
  • Log in to your account today to name your DVR(s)

The issue should now be resolved. If not, contact us. We're here to help!

Related Materials:
Set-Top User Guide | Manage Recordings from the Web | Manage Equipment