Frequently Asked Questions
- What is Armstrong Television Plus?
With Armstrong's Television Plus, you
can enjoy a 100% digital picture and sound on every channel, an amazing picture
quality, an on-screen guide, 47 music channels and access to our huge library of
On Demand programming.
- What's the difference between Television
Plus and satellite services?
- No equipment to buy or long-term service contracts
- FREE 24/7 support with our knowledgeable, courteous support staff
- What are my responsiblities regarding
Your responsibilities are limited to contacting Armstrong if you are experiencing
any technical problems with your cable equipment. If you move or disconnect your
service, all equipment must be returned in order to avoid service charges.
- What is DBS service? DBS stands for Direct Broadcast Satellite.
Programming signals are transmitted directly from a satellite to a home roof-top
- How do Armstrong's rates compare
with other cable providers? Armstrong's
rates are comparable to other cable providers of the same size. Rates vary due to
channel line-ups, channel capacity, and services provided.
- What is Pay Per View? Pay Per View is the ability to order movies
and events on a per viewing basis.
- How can I order Pay Per View?
Pay per view ordering requires a subscription
to Television Plus.
- Do I have to buy a digital TV to
have Television Plus? No. Television
Plus will work with any television set.
- Will the wiring in my home need
to be replaced to have Television Plus?
No. Television Plus will work on the existing cable in your home.
- What is Armstrong On Demand? Armstrong on Demand is TV on your schedule- watch what you
want, when you want. Much of the programming available is free with your Television Plus
subscription. If you subscribe to a premium service such as HBO, Cinemax, Showtime
or Starz, you will also have access to their On Demand library at no additional charge!
- Is a smaller "lifeline" package
available? Yes. Ask an Armstrong representative about our new
Economy Pack, which includes your local broadcast networks plus a selection of popular cable networks like
Disney Channel, Lifetime, CNN and USA.
- Why did my rates increase? Rates may increase due to increased costs
of programming, maintenance and upgrades to the cable system in order to deliver
Armstrong's standard, high quality service.
- Are senior citizen or other discounts
available? We believe our basic cable
service offers a wide selection of programming that provides the most value to customers.
We do not offer senior citizen discounts, however, you can save $1 a month on your
cable bill by signing up for direct debit.
- Can I dial toll-free 800, 866,
877 and 888 numbers? Yes!
- Does Armstrong offer Directory
Assistance? Yes. Directory Assistance
can be reached by dialing 411 or 555-1212. For listings outside of your area code,
dial 411 or the area code you wish to search and 555-1212. Directory Assistance
is available for an additional $0.50 per use.
- What about 900/976 numbers?
All Armstrong Telephone lines come with
900/976 Call Blocking activated so that calls to these numbers are automatically
blocked. There is no charge for this feature and it cannot be removed.
- How do you dial Internationally?
To place a call, dial 011, plus the country
code, then the telephone number. If you don't know the country code or want an Operator
to place the call for you, just dial 0. An additional charge for Operator Assisted
calls will apply.
- How many telephone lines can I
have? Armstrong Telephone is a residential,
one line service.
- Why don't I receive Caller ID
information for all of my calls?
Some telephone equipment, such as automatic dialing systems, is incompatible with
Caller ID technology. In addition, operator assisted and international calls as
well as some cellular telephones may not transmit Caller ID information. Here are
a few examples of the messages you may receive. The exact wording of the message
may vary depending upon your display unit.
- Out of Area or Unavailable: Calls placed from incompatible equipment
or telephone companies or through an operator.
- Private or Anonymous: Callers who have blocked the display of their
Private or Anonymous calls can be blocked using Anonymous Call Rejection. This feature
lets you reject calls from anyone whose Caller ID information is blocked. The caller
will automatically receive a message that you are not accepting Caller ID-blocked
calls. It also tells the caller to unblock their number and redial if they wish
to speak with you.
- My telephone rings once briefly
then stops. If I try to answer the telephone, no one is on the line. What is happening?
You may have forgotten to deactivate
Call Forwarding. To deactivate Call Forwarding, lift the handset and dial *73.
- How will I be billed? Your service will be billed one month in
advance. The charge for telephone service will appear as a single line item on your
monthly Armstrong statement. Any additional charges for International, directory
assistance and operator assisted or third party calls will be aggregated into an
additional line item. Details of additional charges can be found through your online
- What payment options are available?
Armstrong offers a number of convenient
payment options including: online payment by secure check, money market or credit
card; automatic payment from your checking or savings account; check by telephone;
check or money order by mail and at one of our convenient local payment centers
by cash, check or money order.
- Can I cancel at any time?
Yes. You can cancel your service at any
- What do I do if I decide to cancel
If you were issued a new telephone number through Armstrong Telephone, simply contact
Customer Service and initiate a disconnection order.
If you kept your old telephone number when you switched to Armstrong Telephone and
want to continue to keep that number with your new provider, do not call Armstrong.
The disconnection order will be initiated by the new telephone company. Any changes
made to your Armstrong Telephone account during this transition may delay your request
for number portability and could result in the permanent loss of your telephone
- How does it work? Armstrong will install a device at your
home know as a Multimedia Terminal Adapter (MTA). The MTA connects our broadband
network to the telephone wiring inside your home. If you are a Zoom customer, the
MTA can also serve as a replacement for a cable modem. The MTA converts the analog
signal from your telephones into a digital signal. The digital signal is then transmitted
by the MTA over our broadband network to our telephone switching equipment in Butler,
PA. This equipment then routes your call to its destination and ultimately connects
you to the party you are calling, all in the blink of an eye.
- What equipment does Armstrong
provide? Armstrong provides the Multimedia
Terminal Adapter at no additional charge.
- Will my house need to be rewired?
No, the existing wiring inside your home
will operate just as it always has.
- What type of telephones work with
your service? Nearly all phones are
compatible with Armstrong Telephone. Since Armstrong Telephone only offers touch-tone
service, older rotary phones will not work.
- If my cable goes out, will my
phone go out too? Not necessarily,
because cable television outages can occur for a variety of reasons an outage may
not affect the telephone lines. The Armstrong Network Operations Center constantly
monitors the network for potential problems, quickly identifies interruptions in
service, and remedies the problem. In addition, if the problem is an electrical
power outage, Armstrong provides back-up power so your phone keeps working.
- Does Armstrong have a home page?Yes. Make mywire, www.armstrongmywire.com, your home page today and enjoy
the best of the Internet with minimal surfing! News, Sports, Weather, Financial
information and e-mail are just a click away.
- How do I change my home page to
mywire? Visit mywire at www.armstrongmywire.com and click the ‘make this my home page'
link in the red Welcome bar.
- What is the mywire Toolbar?
The mywire Toolbar is a browser plugin that provides a pop-up blocker and convenient
access to these powerful mywire features:
- Search and our Google-powered engine will find it for you
- Quickly highlight the phrase or word you searched for throughout the sites you visit
- Easily access Armstrong websites and your e-mail
- See what's on now or later..click to access TV Listings
- Read the latest news headlines
- Check your local forecast
- How do I activate my email account?
When you subscribe to Zoom Internet, your email address is set up but not activated.
To activate your email account:
- Visit www.armstrongmywire.com and click to log in.
- Enter your username and temporary password (choice12)
- Click Sign In.
- Enter the temporary password (choice12) again then enter and confirm your new password.
- Click Submit to activate your account.
- How do I use my email account
on the software my computer has installed?
To set up your e-mail account on programs like Outlook, Outlook Express, Thunderbird, Mac Mail, etc. you'll need to know Armstrong's incoming and outgoing mail server information:
Incoming (POP3) Mail Server: pop3.zoominternet.net
Outgoing (SMTP) Mail Server: smtp.zoominternet.net
You should verify that outgoing SMTP is on Port 25 and the incoming is on Port 110.
For details on how to setup a specific program, click here for more information. To access e-mail from the web, visit www.armstrongmywire.com and click Check e-mail in the Directory.
- Can I access e-mail when I'm away
Yes! From any Internet connection, visit www.armstrongmywire.com and click log in.
Note: If you are travelling outside the United States and prefer to access e-mail with software on your computer, please contact support at 1-877-486-4666 for additional information.
- How do I add an email account? Adding an e-mail account is easy. Visit ArmstrongOneWire.com, log in to your account then click Settings. Click Add New User Account. Enter the new Username then click Create. To use your new account, you will need to Activate it. You may continue to add e-mail accounts up to the maximum number allowed for your service level. Additional e-mail accounts may also be purchased by contacting Customer Service.
- How can I change my email password? To change your email password, visit www.armstrongonewire.com, log in to your account then click Settings. Click Edit in the Email column of the username whose password you want to change. Click Change then enter and confirm your new password and click Save.
- Is it possible for someone other than the recipient to read my email messages?Yes. No e-mail system is completely secure. Your message may travel through many mail servers before reaching its destination. Therefore, you should not send email messages that contain confidential or potentially damaging information. While the risk of your e-mail being intercepted is small, it's always better to take precautions when dealing with confidential or sensitive materials.
- Is there any way to make my email messages more secure? If you must send confidential and sensitive materials through email, it is wise to encrypt the message. Several software packages are available to encrypt your messages. For more information, visit mywire today and search the web for terms like e-mail encryption.
- What are the minimum system requirements?
- Pentium Class or AMD Processor
- Windows 98/ME/2000/XP/Vista/7
- 32 MB of RAM
- 70 MB Available Disk Space
- IE 5.5 or Firefox 1.0
- 10 Base-T Ethernet or USB Port
- OS 9 or higher
- Power PC or Intel x86 Processor
- 32 MB of RAM
- 70 MB Available Disk Space
- Safari, IE5 or Firefox 1.0
- 10 Base-T Ethernet
- What does Armstrong do to protect
Armstrong utilizes a number of techniques to protect its Internet customers:
- Incoming email is scanned twice to provide protection from viruses and Spam.
- We encourage our customers to secure their Armstrong account with a security code.
That way when we receive an inquiry about your account, we'll know we're talking
to the right person.
- How can I protect my computer? Every computer needs a good security suite.
Armstrong provides its customers with Trend Micro for FREE. Visit
www.armstrongonewire.com/trendmicro for more information.
- What can I do to reduce spam? Armstrong automatically scans incoming messages and eliminates most SPAM before it reaches your Inbox. Want to eliminate even more? Activate my SPAM Web App today. This highly effective, FREE product will move unwanted emails from your Inbox to the SPAM folder. To access my SPAM Web App settings, log in to Armstrong MyWire and click the Email link. Then right-click on the Armstrong SPAM Settings Web App and select Change SPAM Filter Setting.
- What can I do when I receive unsolicited
email? If you receive e-mail that
you feel is harassing or obscene, you can send a copy of the unsolicited e-mail
to the sender's webmaster (typically firstname.lastname@example.org) along with your complaint.
If the sender is a Zoom Internet customer, forward a copy of the e-mail message
along with your complaint to email@example.com.
- What is Phishing and how can I
Phishing is a fraudulent attempt to acquire your personal information. There are
simple steps you can take to protect yourself from phishing attempts:
- Never send personal, confidential or financial information by e-mail.
- While links embedded in an e-mail are convenient, it's always safer to open a web
browser and type in a company's website address prior to conducting business.
- Be suspicious of communications with urgent requests for information. These communications
often attempt to upset or excite you into action.
- Remember that even if a message appears to have been sent by Armstrong, for example,
the From or Subject line reads Armstrong or the body of the e-mail contains references
to Armstrong, Armstrong will never ask for sensitive information like your username,
password or account, social security or credit card number by e-mail.
- If you receive a suspicious e-mail that asks for your Armstrong account information,
please forward that e-mail to firstname.lastname@example.org. Rest assured that Armstrong's
network engineers will review every submission and take appropriate steps to safeguard
- Make it a habit to check your web browser's address bar to know where you are. While
it is possible to falsify the address you see as well as the yellow lock that traditionally
indicates a secure site, checking for these indicators is still a good idea.
- We all have trouble recalling passwords but try not to use the same password for
all your accounts or passwords that can be easily guessed. Also, change your passwords
- Ensure that your web browser is up to date and security patches are regularly applied.
- If a company representative contacts you by telephone and requests personal information,
hang up and call that company directly. When conducting business by telephone, Armstrong
representatives will validate your identity prior to discussing your account information.
- How do I create a password that's
Your password is an important tool for keeping your information safe:
- Make it long. A password should be at least 8 characters long.
- Combine letters, numbers and symbols. The more variety of characters in your password,
the harder it is to guess.
- Use words and phrases that are easy for you to remember, but difficult for others
- Write it down and keep the paper in a secure place.
- Avoid sequences and repeated characters like "12345678"
- Avoid using your username, any part of your name, birthday, social security number
or similar information for your loved ones.
- Avoid dictionary words in any language.
- Don't use the same password everywhere.
- Where can I find more information
about protecting my family online?
Armstrong has a website that highlights ways for parents to keep their children
safe while watching television, browsing the internet or talking on the telephone.
- Can I set up a wired or wireless
network with my cable modem? Absolutely.
If you are tech savvy, you may setup your own in-home network. For the rest of us,
Armstrong offers Zoom Share. We’ll connect up to four computers/devices within your
home for a low monthly fee. Contact Customer Service for more information.
- Can I connect my Playstation,
Xbox or Wii? Yes. If you are connecting
a gaming device in addition to your computer, we recommend setting up a home network
for convenience. These devices generally provide an Ethernet port for a wired connection
and in some cases have built-in wireless capabilities. Refer to the literature supplied
with your gaming device for complete connection information.
- I can't connect to the Internet,
what should I do?
- Try a different website.
- If you can’t get to a particular website, try another. Sometimes websites experience
- Check a TV connected to cable.
- If you are also experiencing a problem with your TV then you may be experiencing
a service outage.
- Check all the connections for your modem and router.
- Check the coax cable connections coming from the wall or splitter, as well as the
coax connection to the back of the modem.
- Check the Ethernet cable (looks like a larger phone line) and make sure it is securely
connected in the back of the modem and computer.
- Reboot the modem. Unplug the modem’s power cord from the wall outlet and wait 1-2
minutes. After this time, plug the modem back in.
- If you are also an Armstrong Telephone customer please contact Customer Service.
- Reboot your computer.
- If you still can’t connect, contact Customer Service.
- How can I test my speed? If you believe you are experiencing speed
issues, please visit our Zoom Speed Test.
The results of this speed test will be more accurate than other speed test sites
available on the Internet because this test is performed within the Zoom network.
Your results will be recorded by our system and available to technicians should
you require additional assistance.
- Where can I review the Armstrong
Zoom Acceptable Use Policy? The policy
is available online here.
- Will I have a static or dynamic
IP address?With ZOOM Internet you’ll
have a dynamically assigned IP addresses by default. Static IP addresses are available
for an additional monthly fee.
- Can I have my own web page?Yes. Residential customers are allocated
data storage for their own personal web page. Your URL would be: users.zoominternet.net/~username.
We do not create the web page for you, we simply provide the host server. You can
upload your web page to our server via an ftp (file transfer protocol) program.
The server address is ftp.zoominternet.net. Your e-mail username and password is
the user name and password you’ll use for the ftp. Upload your files into the web_files
directory. Remember to save your home page as index.html so that it will display
automatically when users access your site.
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