Frequently Asked Questions

View FAQs for: Television Armstrong Telephone Zoom Internet
  • What is Armstrong Television Plus?
  • What's the difference between Television Plus and satellite services?
  • What are my responsiblities regarding Armstrong equipment?
  • What is DBS service?
  • How do Armstrong's rates compare with other cable providers?
  • What is Pay Per View?
  • How can I order Pay Per View?
  • Do I have to buy a digital TV to have Television Plus?
  • Will the wiring in my home need to be replaced to have Television Plus?
  • What is Armstrong On Demand?
  • Is a smaller "lifeline" package available?
  • Why did my rates increase?
  • Are senior citizen or other discounts available?
  • Can I dial toll-free 800, 866, 877 and 888 numbers?
  • Does Armstrong offer Directory Assistance?
  • What about 900/976 numbers?
  • How do you dial Internationally?
  • How many telephone lines can I have?
  • Why don't I receive Caller ID information for all of my calls?
  • My telephone rings once briefly then stops. If I try to answer the telephone, no one is on the line. What is happening?
  • How will I be billed?
  • What payment options are available?
  • Can I cancel at any time?
  • What do I do if I decide to cancel my service?
  • How does it work?
  • What equipment does Armstrong provide?
  • Will my house need to be rewired?
  • What type of telephones work with your service?
  • If my cable goes out, will my phone go out too?
  • Does Armstrong have a home page?
  • How do I change my home page to mywire?
  • What is the mywire Toolbar?
  • How do I activate my email account?
  • How do I use my email account on the software my computer has installed?
  • Can I access e-mail when I'm away from home?
  • How do I add an email account?
  • How can I change my email password?
  • Is it possible for someone other than the recipient to read my email messages?
  • Is there any way to make my email messages more secure?
  • What are the minimum system requirements?
  • What does Armstrong do to protect me?
  • How can I protect my computer?
  • What can I do to reduce spam?
  • What can I do when I receive unsolicited email?
  • What is Phishing and how can I protect myself?
  • How do I create a password that's secure?
  • Where can I find more information about protecting my family online?
  • Can I set up a wired or wireless network with my cable modem?
  • Can I connect my Playstation, Xbox or Wii?
  • I can't connect to the Internet, what should I do?
  • How can I test my speed?
  • Where can I review the Armstrong Zoom Acceptable Use Policy?
  • Will I have a static or dynamic IP address?
  • Can I have my own web page?

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