Self Help & Support

Receiving Collect Calls

If you're having trouble receiving collect calls from correctional facilities using Armstrong Telephone, please review the following steps to resolve the issue:

  • Armstrong does not service any correctional facilities you will need to contact the correctional facility to find out who services that facility
  • Contact the correctional facilities telecommunications provider to set up a prepaid account
  • Make sure your telephone number is added to the correctional facilities list of telephone numbers that the inmate is allowed to call

The issue should now be resolved. If not, contact us. We're here to help!


Related Materials:
Telephone Subscription Agreement | Terms & Conditions of Service and Use | Service Interruptions