Self Help & Support

MyDVR Tab or DVR(s) not Displaying on
Remote Record website

If the MyDVR tab or one or more of your DVR(s) are not displaying on Remote Record website, please review the following steps to resolve the issue:

  • Preliminary troubleshooting
    • Click the View Troubleshooting Steps
    • Click the Refresh Your Devices
    • Click Return to Listings
  • If you inadvertently activated Remote Record from your set-top box
    • On your remote, press CABLE then the MENU button twice.
    • Select Setup then Remote Access Setup
    • Choose Cancel Service
    • Select X to Cancel Remote Record
    • Press EXIT
    • Log in to your account on Remote Record
  • If the issue isn't resolved, add a browser exception to allow cookies from rovicorp.com.
  • To add an exception, please follow the directions for your browser below:
    • Internet Explorer
    • Click Tools, then Internet Options.
    • Click the Privacy Tab, then click the Sites button.
    • The Privacy Actions window will then display.
    • Type rovicorp.com into the address box, then click the Allow button.
    • The address will show up in the box. Click the OK button.
    • Firefox
    • Click the Firefox Menu, mouse over Options, then click Options.
    • Click the Privacy Tab, then click the menu and choose 'Use custom settings'
    • Click the Privacy Exceptions button.
    • Type rovicorp.com into the address box, then click the Allow button.
    • The address will show up in the box. Click the Close button.
    • Chrome
    • Click the Menu button, then click Settings.
    • Click 'Settings' on the left, then click the text 'Show advanced settings'
    • Under the Privacy heading, click the Content Settings button.
    • Under the Cookies heading, click the Manage Exceptions button.
    • Type rovicorp.com into the Hostname pattern box and make sure Allow is chosen on the right side menu. OK button.

If none of these suggestions helped resolve the issue, contact us. We're here to help!


Related Materials:
Set-Top User Guide | Manage Recordings from the Web | Remote Record Website Initial Errors