As we continue to closely monitor guidance from the CDC, federal, and local health authorities we are making the necessary adjustments to our business processes to limit contact as much as possible, including when our technicians visit your home.

If you need troubleshooting assistance, we offer a variety of digital and online solutions that provide answers to your questions and help to resolve issues. You can find them here.

Our Customer Care team is also available 24x7 to assist you. View how to contact us here.

If anyone in your home is currently ill or under quarantine, we ask that you reschedule for everyone’s safety.

When a technician visits your home, here is what to expect:

First, our technicians will complete all necessary outside work to install or troubleshoot your Armstrong services. Once the outside work is complete, if further action is needed, our technician will take the following steps:

• Leave all applicable equipment on your doorstep and ring the doorbell or knock.
• Call you on your mobile phone.
• If you do not have a cell phone or smart device, our technician will attempt to walk you through the remaining steps via a phone call or through doors and windows from a safe distance.
• Text you a link to open on your phone or smart device that will enable you to share live video with him from your device.
• The technician will walk you through the remaining steps.

If these steps are unsuccessful and our technician needs to enter your home, he will take the following steps:

• Before entering, verify that no one in the home is ill or under quarantine.
• Practice social distancing by minimizing interaction during the visit and maintaining a personal space of at least 6 feet.
• Utilize proper protective equipment and sanitation methods to ensure everyone’s safety.
• Complete the necessary work in a safe and timely fashion.

We appreciate your support in working with us during these challenging times. Our top priority is the health and wellbeing of our customers and employees. Thank you for being an Armstrong customer!