Our Response to the Coronavirus
As we continue to closely monitor guidance from the CDC, federal, and local health authorities we are making the necessary adjustments to our business processes to limit contact as much as possible, including when our technicians visit your home.
If you need troubleshooting assistance, we offer a variety of digital and online solutions that provide answers to your questions and help to resolve issues. You can find them here.
Our Customer Care team is also available 24x7 to assist you. View how to contact us here.
If anyone in your home is currently ill or under quarantine, we ask that you reschedule for everyone’s safety.
When a technician visits your home, here is what to expect:
First, our technicians will complete all necessary outside work to install or troubleshoot your Armstrong services. Once the outside work is complete, if further action is needed, our technician will take the following steps:
If these steps are unsuccessful and our technician needs to enter your home, he will take the following steps:
We appreciate your support in working with us during these challenging times. Our top priority is the health and wellbeing of our customers and employees. Thank you for being an Armstrong customer!
Simplified our service offerings to limit or eliminate time spent in homes
Relaxed data allowance policy
Opened all Zoom Wi-Fi Hot Spots
Increased the download speed of Zoom to 150 Mbps
Temporarily increased the speed of Zoom Express to (up to) 25 Mbps download, 3 Mbps upload
Added theatrical releases (The Invisible Man, Emma, and The Hunt) to On Demand