Self Help & Support

Finding Your Wireless Security Key

If you have forgotten your wireless security key and have Zoom Wi-Fi, click here. Otherwise, follow the simple steps below for the identified operating systems:

Windows 8

  • Launch the Charms bar and select Settings
  • Select Wireless to display a list of available networks
    • If you are connected to a network, the network name is listed under the wireless icon. If not, the word Available is displayed.
  • Right-click your wireless network, and select View Connection Properties
    • The Wireless Networks Properties window will open
  • Select Show Characters to view your wireless security key

Windows 7

  • In the system tray, click the wireless Internet icon to display available networks
  • Select Open Network and Sharing Center
  • Select Manage Wireless Networks
  • Right-click your wireless network and select Properties
  • Select the Security tab
  • Select Show Characters to view your wireless security key

Windows Vista:

  • From the Start menu, select Control Panel
  • Select Classic View
  • Click Open Network and Sharing Center
  • Select Manage Network Connections
  • Right-click your wireless network and select Status
  • Select Wireless Properties
  • Select the Security tab
  • Select Show Characters to view your wireless security key

Note: Windows XP does not provide a convenient way to find your wireless security key.

Mac OS 10.6 (Snow Leopard) / Mac OS 10.5 (Leopard) /
Mac OS 10.4 (Tiger)

  • Double-click the Mac HD icon and open the Applications folder
  • Open the Utilities folder
  • Open Keychain Access
    • A list is displayed of the sites, applications, networks, etc. for which you have stored passwords
  • Double-click your wireless network name then select Attributes
  • Select Show Password
  • A dialog box will open, indicating that Keychain Access wants to use your information and if you want to allow it
  • Enter your Keychain password
  • Click Allow to view your wireless security key

That's it. You should now have your wireless security key. If you are still having trouble, contact us. We're here to help!


Related Materials:
Wireless Security | My Zoom Wi-Fi Key | Zoom Hot Spots