Self Help & Support

Invalid Format error message

If your HD TV is displaying an "Invalid Format" error message, determine if your TV is 720p or 1080.

  • Tune the set-top box (not the TV) to an HD channel
  • Press CABLE then POWER on your remote to turn the set-top box OFF
  • Press the MENU or SETTINGS button on your remote to access the User Settings Menu
  • Make sure the OUTPUT is set to the correct HD TV format (720 or 1080)
  • Press CABLE then POWER on your remote to turn the set-top box ON

The issue should now be resolved. If not, contact us. We're here to help!


Related Materials:
Set-Top User Guide | HDCP displays on TV | HDMI Handshake(Browse)