Self Help & Support

To Be Announced message displays on the On-Screen Guide

If the On-Screen Guide is displaying a "To Be Announced" message rather than program information on some or all channels, please review the following steps to resolve the issue:

  • If the set-top box was recently installed or your household experienced a power loss, On-Screen Guide data will be fully restored in 24 to 48 hours.
  • If the set-top box is plugged into a Smart Power Strip, make sure it is plugged into an outlet labeled "Not Controlled".

If none of these steps helped resolve the issue, contact us. We're here to help!


Related Materials:
Set-Top User Guide | Enable Auto-Tune | Not authorized message on TV