Self-Help and Support

Troubleshooting Tools

Zoom Troubleshooting

You can use our Internet troubleshooting tools to check your connection, reset your Wi-Fi password, change your router’s network channel, and perform a Zoom Internet Speed Test.

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Television Troubleshooting

Use our television troubleshooting tools to reset your video equipment. You'll also find guides to help you program your remote control and troubleshoot remote control issues.

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Popular Questions

Billing and Account

For more billing and account information click here.

How to setup Zoom email?

As a Zoom user, you have access
to a feature-rich email application. Learn more >>

What are my phone features?

Click here to view your phone features.
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What are my channels?

Want to see a channel line-up customized for you? Click here. Looking for a list of available channels. Click here.
Learn more >>

What is

MyWire gives you access to your e-mail, finances, sports, shows and much more.
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