IT'S TIME TO GET CONNECTED!
IT'S TIME TO GET CONNECTED!
Select the device or service you're installing to get started.
INSTALLING YOUR NEW MODEM
Step 1
Transfer the COAXIAL CABLE connector from your old modem to the new one. This wire connects to the cable outlet in your home. Tighten with included disposable wrench.
Step 2
Connect the power adapter from the POWER port to the electrical outlet.
Step 3
Transfer the ETHERNET cable from your old modem to the new one. This wire connects the modem to your router.
Modem Self-Installation Guide
ZOOM + ENHANCED WI-FI INSTALLATION
Step 1
Connect coax cable to the back of the modem.
Step 2
Connect the other end of the coax cable to the cable outlet.
Step 3
Plug in the cable modem power supply to the back of the cable modem.
Step 4
Plug the power supply into the electrical outlet.
Step 5
You will need to wait for the modem to
connect. This usually takes 3 to 5
minutes. The first 4 lights will be solid
once the modem is connected. If the
() and () lights are flashing blue, the
modem is taking an update. This can
take up to 20 minutes.
*The first 4 lights must be solid before continuing
Step 6
Connect the ethernet cable to port 1 on the back of the cable modem.
Step 7
Connect the other end of the ethernet cable to the right port on the pod.
Step 8
Connect the pod power supply to the power port on the pod.*
Step 9
Plug the power supply into the electrical outlet.*
Step 10
Press the power button on the pod to turn it on.*
Lights will flash off and on. Once the lights are off, the pod is online. This usually takes 3 to 5 minutes.
Step 11
Download the Homepass® by Plume app.
Step 12
Sign in to Homepass with your email
that was provided at the time of ordering.
(DO NOT create a “New Account.”)
Step 13
If you have a second pod, please follow steps 8 through 10 and install the pod in a different room.
*Equipment type may vary. Some pods plug directly into electrical outlet or lack power buttons.
Zoom + Enhanced Wi-Fi
Self-Installation Guide
Getting Started with the Plume® HomePass App
GETTING STARTED WITH ENHANCED WI-FI
1. Before starting installation, please verify that you have:
- Pod and one 6’ Ethernet cord
- Email and password that you set up during order
- Getting Started Guide
2. Start the activation process
- Log in to your account
- Verify the serial number of your pod
- Click Continue to activate pod
3. Plug in the Pod(s)
Plug Ethernet cable into port 1 of your Armstrong router or modem.
Plug other end of Ethernet cable into right Ethernet port of the pod. (Pod equipment type may vary.)
Your modem will have one of these two configurations.
4. Download the HomePass by Plume® app
Sign in to the app using the email and password that you set up during the order process
Enhanced Wi-Fi Self-Installation Guide
Enhanced Wi-Fi Self-Installation Guide
(for legacy EXP customers)
Getting Started with the Plume® HomePass App
GETTING STARTED WITH EXP STREAM
1. Connect the EXP Stream box
Connect the EXP Stream box to your television’s HDMI Port. Keep in mind what the port is labeled on the back of your television.
2. Attach the power cord
Attach the provided power cord to the EXP Stream box and plug the power adapter into a wall outlet or surge protector.
3. Follow the on-screen instructions
The first thing you
should see is the “Pair Your Remote” screen. If you do not,
use the remote that came with your TV to change to the
HDMI input you connected the box to in Step 1.
If your remote does not pair automatically,
press and hold the TiVo and Back buttons until
the LED on the remote lights up red. Once lit,
release the keys and the light will flash amber.
NOTE: If your remote does not light, double
check the orientation of the batteries as both
batteries will go in the same direction.
4. Finish setup process
Continue following the on-screen prompts which will include choosing
a language, connecting to your Wi-Fi network, and signing into your
Google account. Your box will come pre-installed with some of the
most popular apps. To download additional apps, a Google account is
required to access the App store.
Don't have a Google account?
Click here to set up a free Google account.
5. Enoy!
You now have access to your channels as well as thousands of apps.
EXP Stream Self-Installation Guide
EXP Stream Quick Start Guide
