Requirements

Customers must have Microsoft Teams and Microsoft Teams Phone System licensing before a phone number is assigned. Licenses are available in bundle options from Microsoft and Microsoft partners. For Microsoft Teams Direct Routing to be activated, your Microsoft Teams Administrator must complete the following.

1. Activate Armstrong as your service provider - https://learn.microsoft.com/en-us.microsoft.operator-connect-configure
2. Establish at least one Emergency contact - https://learn.microsoft.com/en-us/microsoftteams/what-are-emergency-locations-addresses-and-call-routing
3. Locate and provide your 365 tenant ID - https://learn.microsoft.com/en-us/sharepoint/find-your-office-365-tenant-id

Assigning Phone Numbers

Once Armstrong Business Solutions enables Microsoft Teams Direct Routing, your Microsoft Teams 365 Administrator can assign telephone numbers to users.