Troubleshooting the EXP App: iOS

App Launch/Login Issues

Error: My App crshes/exits when I try to launch it:

• If the EXP Stream App unexpectedly closes soon after you open it, your device may not be running the latest software version or could be modified. Check your device for updates and uninstall/reinstall the EXP Stream app.

Error: "Network Error Occurred" when logging in:

• Verify that you have an internet connection on your mobile device, and you can access websites from your mobile device.
• If you are using a Wi-Fi connection, turn Wi-Fi off and on again.
• Force close the EXP Stream App and launch it again.

Error: "No Network Connection"

• Make sure your iOS device is not in "Airplane Mode".
• If using Wi-Fi, verify that your router and modem are operational.
• If using cellular, verify that you are connected to a 4G/5G network.

Any Other Error or The Above Steps Did Not Work

• Is your device jailbroken? As part of the effort to ensure secure distribution of content to Apple devices, TiVo and our content partners have established specific guidelines. Unfortunately, jailbroken devices do not meet these guidelines and are therefore restricted from accessing the streaming feature.
• If your device is utilizing a VPN, try turning it off. Some VPN connections may interfere with the connection in a way that prevents the app from working. Some channels also only allow in home streaming.
• Disable Private Relay in your iOS settings (Settings > Apple ID > iCloud Private Relay). Like a VPN, this feature can interfere with the connection in a way that prevents the app from working.
• Force Close the EXP Stream app and re-launch it.
• Uninstall the EXP Stream app and re-install it.

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