Self Help & Support

Installing Trend Micro

As a Zoom Internet customer, Armstrong provides Trend Micro Titanium Internet Security at no additional charge. If you need assistance installing Trend Micro, please review the following steps:

Click here to create or view your Trend Micro serial number and download the appropriate install file.


Windows™ Installation Steps:

  1. Double-click the "trend_windows.exe" to begin the installation.
  2. Enter your serial number and agree to terms to proceed.
    • Note: to install Trend Micro, you must remove any previously installed security software from your computer. In most cases, Trend Micro will automatically perform this step. If, for any reason, this step fails, you will need to manually remove any security software installed on your computer.
  3. You may need to restart your computer.
  4. Enter your computer name and email address. Click the 'Next' button after entering the info.
  5. When installation has completed, Trend Micro icons will be added to the desktop or Start Menu.
Operating System
  • Windows 10 May 2019 Update (19H1)
  • Windows 10 October 2018 Update (RS5)
  • Windows 10 April 2018 Update (RS4)
  • Windows 10 Fall Creators Update (RS3)
  • Windows 10 Anniversary Update (RS1)
  • Windows 10 November Update(TH2)
  • Windows 10 July Update (TH1)
  • Windows 10 (32-Bit or 64-Bit)
  • Windows 8.1 (32-Bit or 64-Bit)
  • Windows 7 SP1 (32-Bit or 64-Bit)
Hardware
  • 1 GHz Processor
  • 1GB Memory (2GB Recommended)
  • 1.3GB of available hard disk space (1.5GB Recommended)
Supported Web Browsers
  • Internet Explorer version 11.0
  • Google Chrome™ (The newest version and the most recent previous version)
  • Mozilla® Firefox® (The newest version and the most recent previous version)
  • Microsoft Edge latest version


MacOS® Installation Steps:

  1. Double-click the "Install Trend Micro Titanium" icon to begin installation.
    • Note: to install Trend Micro, you must remove any previously installed security software from your computer. In most cases, Trend Micro will automatically perform this step. If, for any reason, this step fails, you will need to manually remove any security software installed on your computer.
  2. Install the software by clicking "Continue" and enter the serial number when prompted.
  3. When installation is complete, activate Trend Micro by providing your email address.
  4. Trend Micro should now be installed. If not, contact us. We're here to help!
Operating System
  • MacOS X® version 10.15 "Catalina" (10.15 or higher)
  • MacOS X® version 10.14 "Mojave" (10.14 or higher)
  • MacOS X®® version 10.13 "High Sierra" (10.13 or higher)
Hardware
  • Intel® Core™-based Apple® Macintosh® computer
  • 2GB memory
  • 1.5GB of available hard disk space
Supported Web Browsers
  • Apple® Safari® 11.0 or higher
  • Google Chrome™ (The newest version and the most recent previous version)
  • Mozilla® Firefox® (The newest version and the most recent previous version)

Armstrong Answers


Related Materials:
Manage Trend Micro | Trend Micro