Self Help & Support

Disabling MAC Randomization

MAC Randomization creates a random MAC address when joining a Wi-Fi network for the first time or after “forgetting” and rejoining a Wi-Fi network. It Generates a new random MAC address after 24 hours of last connection.

To ensure optimization of your HomePass® app features, you may want to consider disabling MAC Randomization on your devices. It is done on a per SSID basis so you can turn off the randomization for your home SSID but allow it to function for hotspots outside of your home.

To Disable MAC Randomization on iOS Devices:

  1. Open the Settings on your iPhone, iPad, or iPod, then tap Wi-Fi or WLAN
  2. Tap the information button next to your network
  3. Turn off Private Address
  4. Re-join the network

To Disable MAC Randomization on Android Devices:

  1. Open the Settings
  2. Tap Network & Internet -> Wi-Fi
  3. Tap the gear icon associated with your network
  4. Tap MAC address type
  5. Tap Phone MAC
  6. Re-join the network

If you are still having trouble, contact us. We're here to help!


Related Materials:
Setting UP Custome DNS in the HomePass App | Email Setup | iOS Email Setup