On January 11, 2024, the Federal Communications Commission (FCC) issued an Order with guidance for the wind down of the Affordable Connectivity Program (ACP). Based on the FCC announcement on March 4, 2024, the ACP program will end because the current funding will be exhausted on April 30, 2024, and Congress has not approved additional funding.
Your government subsidy credit for Internet service will end on April 30, 2024, and you will receive a bill for your current level of Zoom Internet service. Normal billing processes will be reinstated including late fees and disconnection of service for non-payment.
The subsidy will be removed from your statement when it begins to show any days of May included in your monthly bill cycle. The subsidy will be prorated to match your bill cycle. For example, if your bill cycle is from the 2nd of the month through the 1st of the next month and your current subsidy is $30.00, you will receive a subsidy for $29.00 for the 29 days in April. If your bill cycle is from the 3rd of the month through the 4th of the next month and your current subsidy is $30.00, you will receive $28.00 for the 28 days of April.
Armstrong values your business and appreciates having you as a customer. We know that you seek out high value companies to spend your hard-earned money. In line with that thinking, we are proud that our rate for Internet service has not increased in 4 years. Rest assured, options are available to continue and adjust Internet service with Armstrong. If you would like to proactively review your account, specialists will be available Monday-Friday 8:00AM – 5:00PM by calling our ACP Hotline toll-free at 1-844-448-6994.
Thank you for being an Armstrong customer. We look forward to continuing to provide you with the internet and customer services you deserve.
