Armstrong offers a program to help low-income residential customers. Lifeline is a Federal government assistance program. If you are a low-income residential customer you may qualify for a $9.25/month discount off your internet or $5.25/month discount off your telephone service. This benefit is limited to one discount per household and is non-transferable.
Lifeline 135 gives a monthly credit off your service. Customers have a choice on where to apply this credit.
Voice Only Service or voice service bundled with broadband below the minimum standardsOR
Internet Service: A customer may choose to apply the credit on a qualifying internet service, which may be part of a bundle.
You can get Lifeline 135 if you, one or more of your dependents, or your household receives benefits from one of these programs:
To apply for Lifeline 135, contact Armstrong during business hours to receive an application form. If you’d like more information on Lifeline 135, please visit the Universal Service Administrative Company (USAC) at www.lifelinesupport.org.
In Pennsylvania: If you have an unresolved question or complaint about Lifeline service, please contact the Pennsylvania Public Utility Commission Bureau of Consumer Services at 1-800-692-7380 or visit their website.
In New York: If you have an unresolved question or complaint, please contact the New York Department of Public Service (DPS).
Website: www.dps.ny.gov/complaints; Phone: 1-800-342-3377 (M-F 8:30a - 4:00p); or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223.
*Not available in all areas. This service is only available in regulated areas served by Armstrong Telephone Company offices in Addsion, NY; Clinton, PA; Duke Center, PA; Hamlin, WV; Harrisville, WV and Rising Sun, MD.