Understanding Your Armstrong Statement

Billing and Payment Policies

  1. Your service is a "subscription" service and, as such, you are billed one (1) month in advance for this service.
  2. PAYMENT-IN-FULL is due upon receipt of your monthly statement. Your payment should be mailed with the enclosed company portion of your statement to ensure the proper credit to your subscriber account. You must allow at least 5 working days prior to the statement due date for your payment to be credited to your account.
  3. Your account will be charged a fee for any payment returned by your bank.
  4. Should you have any questions regarding your statement, please contact Customer Service by phone after receipt of your statement. Within 60 days after any charges appear on your bill, those charges are assumed to be correct.
  5. Your account is considered delinquent if FULL PAYMENT is not received by the due date listed on your monthly bill. If full payment is not received by this date, a late fee will be assessed and appear on your next statement.
  6. You are notified that your account is "Past Due" by a message printed on your monthly statement. If FULL PAYMENT of the statement balance is not received following this notice, all cable related services may be discontinued.

    Please note, if payment in full of the delinquent balance is made to our technician who is sent to the field to disconnect service, a delinquent payment pickup fee will be charged to your account at the time payment is collected.

  7. If you are disconnected for nonpayment, you will be scheduled for a reconnection of cable service only after payment of the entire balance due and a reconnect fee is collected.
  8. It is your responsibility to return all service related leased equipment to your local store within five business days after service termination. Failure to do so will result in a charge to your account that covers the replacement costs of the equipment.
  9. We reserve the right to adjust the charges previously stated without prior notification.
  10. A payment made greater than the Amount Due on your invoice will reflect as credit balance on your account. This balance is subject to any future adjustments.

Our services are subject to Armstrong's terms and conditions, a current copy of which can be found at www.ArmstrongOneWire.com/policies, as updated from time to time by posting any amendments, modifications or supplements or replacements to this site. Questions relating to these terms and conditions may be directed to Customer Service.

By paying Armstrong in accordance with the terms of this billing statement and/or continuing to use our services, you agree to be bound by the terms and conditions of service and use contained and referenced in the Armstrong Terms and Conditions of Service Use, as currently published at www.ArmstrongOneWire.com/policies (which may be revised or amended from time to time, the "General Terms and Conditions"). You are responsible for reviewing, understanding and complying with the General Terms and Conditions. By paying Armstrong in accordance with the terms of this billing statement and/or continuing to use the services we provide, you agree (i) you have reviewed and accepted each of the General Terms and Conditions, (ii) Armstrong is providing services to you subject to the General Terms and Conditions and (iii) to be bound by the General Terms and Conditions in their entirety with respect to your use of our services.

Franchise Fee

Franchise fees are collected on behalf of your local municipality for the use of public rights of way and the administration of cable television franchises. All revenue collected goes to your local municipality.


Cable providers collect FCC fees on behalf of the Federal Communications Commission to recover the FCC's annual cost of regulating the cable industry. This is a fee that we are required to collect from television customers. All revenue collected goes to the FCC.

Kentucky Excise Fee

The state of Kentucky collects general excise taxes on the sale of motor fuel, cigarettes, telephone and cable. All revenue collected goes to the Kentucky state government.

911 Fee

fee that is charged per telephone line. The revenue goes to the agency administering the 911 service to offset the cost of providing 911 service.

Regulatory Fee

The Regulatory Recovery Fee is to offset some of the growing regulatory costs that Armstrong incurs to provide telephone service to its customers. This fee helps support state and federal programs such as gross receipts, universal service and relay services for the hearing impaired. The Regulatory Recovery Fee is not a tax.

Late Fee

A fee charge for a payment made after your due date.

Install/Reconnect/Transfer Fee

A fee to complete an installation, reconnection or transfer of service.

Returned Payment Fee

A fee charged for a payment that was returned by your bank or financial institution.

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