Self-Help & Support

Email Phishing

Phishing is a fraudulent attempt to acquire your personal information. There are simple steps you can take to protect yourself from phishing attempts:

  • Never send personal, confidential or financial information by e-mail.
  • While links embedded in an e-mail are convenient, it's always safer to open a web browser and type in a company's website address prior to conducting business.
  • Be suspicious of communications with urgent requests for information. These communications often attempt to upset or excite you into action.
  • Remember that even if a message appears to have been sent by Armstrong, for example, the From or Subject line reads Armstrong or the body of the e-mail contains references to Armstrong, Armstrong will never ask for sensitive information like your username, password or account, social security or credit card number by e-mail.
  • If you receive a suspicious e-mail that asks for your Armstrong account information, please forward that e-mail to . Rest assured that Armstrong's network engineers will review every submission and take appropriate steps to safeguard its customers.
  • Make it a habit to check your web browser's address bar to know where you are. While it is possible to falsify the address you see as well as the yellow lock that traditionally indicates a secure site, checking for these indicators is still a good idea.
  • We all have trouble recalling passwords but try not to use the same password for all your accounts or passwords that can be easily guessed. Also, change your passwords frequently.
  • Ensure that your web browser is up to date and security patches are regularly applied.
  • If a company representative contacts you by telephone and requests personal information, hang up and call that company directly. When conducting business by telephone, Armstrong representatives will validate your identity prior to discussing your account information.

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