Armstrong MyWire

MyWire FAQ

• What is Armstrong MyWire?

  Make MyWire your home page and enjoy the best of the Internet with minimal surfing! News, Sports, Weather, Financial information, and e-mail are just a click away.

• ArmstrongMyWire Autoplay

  While browsing ArmstrongMyWire.com, you may notice that the videos are set to automatically play while you are scrolling down the page.

  Click here to modify this feature.

  • You do not need to be logged in to modify your setting.
  • If you clear your cookies, then you will need to reset your preferences.

  To learn more about MyWire advertising, please visit "About our Ads".

• Does Armstrong mywire require a broadband connection?

  While many of the Armstrong MyWire services offer low bandwidth content, a high bandwidth connection is desirable for viewing the best video quality and for downloading the newest games.

• Who do I contact if I can't access Armstrong MyWire, or my login fails?

  If you can't access your content because of a failed password or broken link, please Contact Us.

• How do I change my Armstrong MyWire password?

  To change your MyWire password, visit www.armstrongonewire.com, log in to your account then click Settings. Click Edit in the Email column of the username whose password you want to change. Click Change then enter and confirm your new password and click Save.

• How do I access the Armstrong MyWire App Tray?

  You can access the App Tray by simply going to the top right-hand corner of the MyWire home page and clicking on the black box of squares (see image) to open the app tray. Click here to learn more about the app tray.

• How private is my personal information that I gave when I opened my Armstrong MyWire account?

  Your personal information is protected by Armstrong. Click Here to view the Armstrong Privacy Statement.

• I checked Remember Me when I logged in my email but it didn't save.

  When you log out of email, you are over-riding the Remember Me functionality and will need to log in the next time you want to access your email. If you want to use the Remember Me functionality, simply close your browser without logging out. Armstrong does not recommend using the Remember Me functionality on Public or shared computers. If you want to log out but have your password saved, use your browser's feature to save your password or consider using a password keeper utility.

• How do I disable automatic spell check?

  To disable automatic spell check, click the Preferences tab, select composing under Mail and uncheck Mandatory spellcheck before sending a message then click Save.

• How do I change the FROM name on the emails I send?

  To change the FROM name that appears on emails you send, click the Preferences Tab, select Accounts under Mail, enter your name as you would like it to appear in the Form:field and click Save.

• How do you add a personal signature to an email?

  To add a personal signature to your email, click the Preferences tab, select Signatures under Mail, create your personal signature and click Save.

• What should I do if I receive an objectionable email?

  If you receive an email that you feel is harassing or obscene, you can send a copy of the email to the sender's webmaster (typically webmaster@whatever.com) along with your complaint. If the send is a Zoom Internet customer, forward a copy of the email message along with your complaint to abuse@zoominternet.net.

• How do I add an email address or domain to my "always allowed" or "always blocked" list?

  To add an email address or domain to your always allowed or always blocked list, click the Preferences Tab, select AMil and scroll to the SPAM Mail Options section. You can then add individual email addresses or entire domains to your always allowed or always blocked list.

• What can I do to reduce SPAM?

  Armstrong automatically scan incoming messages and eliminates most SPAM before it reaches your Inbox. Want to eliminate even more? Activate my SPAM Web App today. This highly effective, FREE product will move unwanted emails from your Inbox to the SPAM folder. To access my SPAM Web App settings, right-click on the Armstrong SPAM Settings Web App and select Change SPAM Filter Setting.

• How is SPAM managed?

  Messages identified as SPAM are deleted after 14 days so be sure to check the Spam folder occasionally to be certain your selected level of protection is working as expected.

• How do I change from Conversation to Message View or Move/Turn Off the Reading Pane?

  To change from Conversation to Message View or Move/Turn Off the Reading Pane, click the Mail Tab then click View Button above the Subject line field. You will then be able to make any View adjustments you would like.

• Can anyone else access my Armstrong MyWire premium content?

  Unless you share your login information, which we strongly suggest you keep secret, no one except you can access your Armstrong MyWire premium content.

• I sometimes see pop-up advertisements while viewing my premium content. Can I stop the ads?

  Pop-up ads that are part of the premium service or content providers' offerings cannot be turned off by Armstrong. These ads are a service of the content providers to tune you into special offers.

• I can't view my premium content when the video window appears.

  If you can't view the Start Page or a premium content video stream:

  Certain content providers may require that you enable Javascript and ActiveX Controls to properly view their pages. For Internet Explorer, click on Tools, Internet Options, Security. Make sure that Java and ActiveX are enabled for your browser, and then save the system changes. Optionally, you can enable Cookies at this time in the Privacy settings. The "Default" security setting will switch on all three features at once. Click to "Apply" the changes. You may have outdated or incompatible versions of video playing programs on your computer. To check for the latest version of RealPlayer, Windows Media Player, and QuickTime, visit each respective software provider's download page to see if an upgrade is available. You may have to restart your computer to properly finish installing a new media player. You may also need to download the latest version of Macromedia Flash or Shockwave to play new games. Finally, you may be experiencing Internet congestion that is causing slow download and streaming speeds. If the video player tries to re-buffer the stream more than three times during the video, close the video pop-up window and select a smaller stream. Internet congestion is common at peak usage hours, and unless it persists for more than an hour you do not need to contact Armstrong.

• Can I leave my e-mail, messaging, and other programs running while using Armstrong MyWire?

  Depending on the speed and RAM of your computer, you can keep several programs running at the same time, including Armstrong MyWire content. However, certain programs that require a lot of virtual memory, such as graphics programs, or a Web camera, may impede your system's ability to process a video stream from Armstrong MyWire. You should close such programs if you have consistent problems with system resources, or your browser crashes more than once when viewing premium video streams at the same time.