Fixing Poor Pod Connection Issues

If a SuperPod™ displays “Poor health” and you are noticing an impact, there are a few steps you can take to improve its health.

Move SuperPods closer to each other

  • Remember that pods work as a team, so they want to be close enough to communicate with one another. Consider distances around 30'-40' for SuperPods, which can still vary largely depending on the building materials used in your home.
  • Homes with dense walls need SuperPods closer together than those with lighter construction.
  • Even moving a SuperPod™ to an opposite wall in the same room can sometimes help create a stronger and more reliable connection for that SuperPod™.
  • Place the SuperPods on the inside walls of the home, to build a strong core network to improve performance.

Keep SuperPods in the open and away from metallic objects

  • Avoid metal or other reflective objects in between your SuperPods.
  • Avoid obstacles in the way of connecting SuperPods (such as kitchen and laundry appliances, metallic piping, metallic waste bins, or large mirrors).
  • No huge furniture right in front of the SuperPod™.

Eliminate sources of interference

  • Find sources of interference and eliminate them.
    • Consumer electronics like baby monitors, cordless phones, video senders, microwaves, etc. will cause interference on the same channels used by your Wi-Fi.
  • Ensure your old Wi-Fi is turned off.
  • Move your SuperPods further away from sources of interference.

If you encounter any problems, please call our tech support team at 1.877.486.4666 and we'll be happy to assist you.

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