Self-Help & Support

Running a Speed Test in the HomePass® App

The HomePass® App auto-runs a Speed Test every 3 hours as long as your network is idle, in order to provide you with an up to date number. You can also choose to run the Speed Test anytime via the Plume HomePass® App on iOS and Android, even if you're not connected to your network.

To run the Speed Test:

  • Click on the pod image on the home page of the App.
  • Selecting this icon will bring you to a history of your Speed Tests.
  • Tap on Check Speed Now. This will trigger a speed test off of your connected pod and provide you with the latest results.
  • You can turn off the Auto-run ISP Speed Test using the toggle switch.

Note: Running a speed test may affect the performance of other connected devices. If you would like to run a speed test on your PC or Mac, click here to view how to download the stand alone Ookla speed test app.

If you encounter any problems, please call our tech support team at 1.877.486.4666 and we'll be happy to assist you.

Related Materials:
HomePass App Parental Controls | Creating Profiles | Wi-Fi Security