Self-Help & Support

3D Not Working

If you are experiencing issues with 3D, please review the following steps to resolve the issue:

  • Verify that you have a 3D TV
  • Verify that the program being viewed is available in 3D
  • Verify that your 3D TV is switched to 3D mode
  • Verify that you have one of the following set-top boxes:
    • Motorola DCX 3200
    • Motorola DCX 3400
    • Motorola DCT 3412
    • Motorola DCT 3416
    • Motorola P3-6412
    • Motorola DCT 6416
    • Motorola DCT3412
    • Motorola DCT3416
    • Motorola DCH3200
    • Motorola DCH3416
    • Motorola DCH6200
    • Pace TDC757
    • Pace TDC787
    • Pace DC700X
    • Pace TDC775
    • Pace TDC778
    • Pace RNG150
    • Pace RNG200
  • Verify the device being used (set-top box, 3D Blu-ray player or 3D gaming system) is connected to the TV with an HDMI cable
  • Verify that nothing is obstructing the path from the TV to the 3D glasses
  • Verify that the 3D glasses are fully charged and the batteries are good

If none of these suggestions helped resolve the issue, contact us. We're here to help!

Related Materials:
Set-Top User Guide | Problems with Your Picture | The Picture on My TV is too Big or Small