Self-Help & Support

Audio Cutting In and Out

If you are experiencing audio cutting in and out, please review the following steps to resolve the issue:

  • If you have a surround sound system, turn it OFF or disable it and utilize the TV's speakers
  • Check the connections and be sure they are securely connected to the set-top box.

If none of these suggestions helped resolve the issue, contact us. We're here to help!

Related Materials:
Set-Top User Guide | Audio is Different Language | Low or No Volume