If your set-top box will only change channels when you enter all 3 digits or press enter then Auto-Tune is not
enabled. Please review the following steps to resolve the issue:
On your remote, press CABLE then the MENU button twice.
Select the SETUP menu then choose GUIDE SETUP
Make sure Channel Entry Method is set to AUTO TUNE
Press EXIT
The issue should now be resolved. If not, contact us. We're here to help!
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