Self-Help & Support

HDCP Error message displays on TV

If your HD TV displays an "HDCP Error" message, this caused by the TV and set-top box not communicating correctly. Please review the following steps to resolve the issue:

  • Turn OFF the TV and set-top box.
  • Turn the TV ON, then turn the set-top box ON.
    • If the set-top box is plugged into a Smart Power Strip, make sure it is plugged into an outlet labeled "Not Controlled".
  • Leave the set-top box ON permanently or switch from HDMI to Component Cables.

The issue should now be resolved. If not, contact us. We're here to help!

Related Materials:
Set-Top User Guide | HDMI Handshake | Invalid Format