Self-Help & Support

Problems with Your Picture

If you are experiencing issues with your TV picture, please review the following steps to resolve the issue:

  • Make sure the TV and set-top box are ON
  • Check another TV set in the home
  • Make sure you are attempting to watch a channel you have purchased
  • If the set-top box is plugged into a Smart Power Strip, make sure it is plugged into an outlet labeled "Not Controlled".
  • Check that the video connections are correct and secure.
  • Make sure the TV is on the correct input or on channel 3 or 4.
  • Check the input on the TV and try changing the input to find a signal.
  • Check that the TV is selected for "cable" (CATV) and not "antenna" (ANT) or "air" through the TV's menu/setup.

If none of these suggestions helped resolve the issue, contact us. We're here to help!

Related Materials:
Set-Top User Guide | The Picture on My TV is too Big or Small | TV is Displaying a Black Box (With or Without Text)