Low or No Volume

If you are experiencing low or no volume, please review the following steps to resolve the issue:

• Check another set in your home for the issue
• On your TV (not the remote), try to turn the volume up and be sure the TV isn't muted
• Check, and if necessary, change the batteries in your remote
• Re-program your Armstrong remote to control your TV
• Using the TV's menu options, make sure that the audio is switched to "STD (Standard)" and NOT "SAP (Second Audio Programming)"
• If you have a surround sound system, make sure that it is ON and switched to the correct input setting for the TV or set-top box and the volume is turned up.
• Check the On-Screen Guide settings
  • On your remote, press CABLE then the MENU button twice.
  • Select the SETUP menu then choose AUDIO SETUP
    • Audio Output: Advanced
    • Compression: Heavy
    • Stereo Output: Matrix
    • If there is an option for Optimal Stereo, highlight Select to Optimize.
  • Press EXIT

If none of these suggestions helped resolve the issue, contact us. We're here to help!