Self Help & Support

Microsoft Outlook Email Setup

Outlook 2013

If you would like to setup your Zoom Internet email on Microsoft Outlook 2013, please review the following steps:

  • In Outlook, select Tools then Options, Mail - Setup and Email Accounts
  • Click New
  • Click the radio button beside Microsoft Exchange, POP3, IMAP, or HTTP and then click Next
  • Place a check in the box next to Manually configure server settings or additional server types and then click Next
  • Click the radio button beside Internet E-mail and then click Next
  • Enter imap.zoominternet.net on port 993 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server
  • Click more Settings
  • Select Outgoing Server tab and select the box for My outgoing server (SMTP) requires authentication
  • Click the Log on using radio button and enter your email address in the User Name field, and password in the Password field
  • Click Next and then click Finish

Outlook 2010

If you would like to setup your Zoom Internet email on Microsoft Outlook 2010, please review the following steps:

  • Open Outlook 2010 and click the File tab
  • Click Add Account
  • Enter your name, email address and password then click Next
  • To use an unencrypted connection to access the mail server, click Next
  • If the setup tool successfully configures your account, click Finish
  • Otherwise, check the box to Manually configure server settings and click Next
  • Select IMAP in the Account Type drop-down menu and enter imap.zoominternet.net on port 993 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server
  • As an alternative, you may select POP3 in the account type drop-down menu in which case enter pop3.zoominternet.net on port 995 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server.
  • Click the More Settings button at the bottom right of the screen
  • Select the Outgoing Server tab and check the box next to My outgoing server (SMTP) requires authentication then Click OK
  • Enter your full email address and password and then click Test Account Settings
  • When your settings are successfully tested, click Close
  • Click Finish to set up your account

Outook 2007

If you would like to setup your Zoom Internet email on Microsoft Outlook 2007, please review the following steps:

  • Open the Account Settings window by selecting Accounts from the Tools menu
  • Click New on the Email tab
  • Check the box for Manually configure server settings
  • Click Next
  • Select Internet Email as the Email Service
  • Click Next
  • Select IMAP in the Account Type drop-down menu and enter imap.zoominternet.net on port 993 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server
  • As an alternative, you may select POP3 in the account type drop-down menu in which case enter pop3.zoominternet.net on port 995 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server
  • Enter your username and password
  • Ensure the Remember password box is checked
  • Click Next
  • Click Finish

Outlook Express

If you would like to setup your Zoom Internet email on Microsoft Outlook Express, please review the following steps:

  • Click on the Tools menu
  • Click Accounts
  • Click Add and then click Mail to open the Internet Connection Wizard
  • On the Your Name page of the wizard, type your name as you want it to appear
  • Click Next
  • On the Internet Explorer Address page, type your e-mail address
  • Click Next
  • Select IMAP in the Account Type drop-down menu and enter imap.zoominternet.net on port 993 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server
  • As an alternative, you may select POP3 in the account type drop-down menu in which case enter pop3.zoominternet.net on port 995 with SSL on for incoming and smtp.zoominternet.net for outgoing mail server
  • Enter your username and password
  • Ensure the Remember password box is checked
  • Click Next
  • Click Finish

Microsoft Outlook should now be setup to work with your Zoom Internet email address. If not, contact us. We're here to help!




Verifying Email Security

If you've previously set up your E-mail in Microsoft Outlook, please verify that you have outgoing authentication enabled by following these steps:

Outlook 2016 / 2019 / 365

  • Open Outlook and click the File menu
  • Click Account Settings
  • Click Server Settings from the dropdown
  • Click Outgoing mail
  • Verify your outgoing mail server is smtp.zoominternet.net
  • Verify outgoing server port is 587
  • Check the box “My outgoing server requires authentication”
  • Confirm “Use same settings as my incoming mail server” is selected
  • Click Next to save the changes

Outlook 2010 & 2013

  • Open Outlook and click the File menu
  • Click Account Settings
  • Click Account Settings from the dropdown
  • Double click on your email address
  • Verify your outgoing mail server is smtp.zoominternet.net
  • Click More Settings
  • Click the Outgoing Server tab
  • Check the box “My outgoing server requires authentication”
  • Confirm “Use same settings as my incoming mail server” is selected
  • Click the Advanced tab
  • Verify outgoing server port is 587
  • Click OK to save the changes

Outlook 2007

  • Open Outlook and click the Tools menu
  • Click Account Settings
  • Double click on your email address
  • Verify your outgoing mail server is smtp.zoominternet.net
  • Click More Settings
  • Click the Outgoing Server tab
  • Check the box “My outgoing server requires authentication”
  • Confirm “Use same settings as my incoming mail server” is selected
  • Click the Advanced tab
  • Verify outgoing server port is 587
  • Click OK to save the changes


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