TV Error Codes

Receiving an error code when trying to watch your Armstrong TV programming? If you’re receiving one of the following errors, try the resolutions offered here.

Equipment type: Armstrong EXP

This error displays when you are unable to play recorded shows.

Troubleshooting steps:

  1. Utilize the Start Over feature if the program aired within the last 3 days (72 hours) on an enabled channel. Click here to learn more about the Start Over feature.
  2. Search for the program on EXP On Demand.

Equipment type: Armstrong EXP

This error displays when there is a problem with the EXP box connecting to the internet.

Troubleshooting steps:

  1. Verify that your modem is online.
  2. If your EXP DVR has an Ethernet cable connected, unplug and plug it to reset the connection.
  3. If your EXP DVR DOES NOT have an Ethernet cable connected, turn the MoCA network setting OFF and then back ON.
    1. TiVo button > HOME > ≡ Menu > Settings > Network Settings > Change Network Settings [status] > MoCA > Turn off MoCA > select Yes
    2. Press the remote's back button one time
    3. Select MoCA again
    4. Select Yes to turn MoCA back on
  4. If the error code persists, restart the EXP box.

Equipment type: Armstrong EXP

This error displays when the cable signal is not able to provide a picture.

Troubleshooting steps:

  1. Did you recently move the EXP equipment? If so, try moving the equipment back to its original location to resolve the issue.
  2. Confirm that all connections are secure.
  3. Follow our troubleshooting tool to reset your video equipment.

Equipment type: Armstrong EXP

This error displays when EXP On Demand is temporarily unavailable. Please try again in a few minutes.

If the error continues, please follow these steps:

  1. Go to the Menu section of your EXP box.
  2. Select Help then Restart box.
  3. For security purposes, press the thumbs down button 3 times, then press Enter.
  4. Try accessing your EXP On Demand content once again, after the box has rebooted.

Equipment type: Armstrong DVRs & DA's

This error is usually due to a signal issue to the cable box.

Troubleshooting steps:

  1. Check if the error displays on all TV's in your home connected to Armstrong cable equipment. If yes, your home may be experiencing a service outage.
  2. If the issue is occurring on just one TV, check the connections to the outlet for your cable box, and tighten the coaxial cable if it’s loose.
  3. Confirm the coax cable goes from the cable outlet to the Cable In port on the box.
  4. Reboot the cable box by unplugging the power cord for 15 seconds, then plugging it back in.
  5. If the issue persists, please contact our Customer Care team.

Equipment type: Digital Adapter

This error displays when you are on a channel that is not currently part of your cable package. If you've confirmed this channel is part of your cable package, your equipment may need an authorization signal sent to it.

Troubleshooting steps:

  1. Follow our troubleshooting tool to reset your video equipment.




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