COVID-19 Notice

Our Response to the Coronavirus

COVID-19 Frequently Asked Questions

Customer Care & Support

  • Where can I go for support?
  • How is Armstrong responding to the COVID-19 outbreak?
  • What is Armstrong doing about data allowances?
  • What are essential services?
  • Why is Armstrong sending an email or text asking for personal or financial information?
  • What adjustments has Armstrong made that are related to this crisis?
  • Are local stores open?

Network Reliability

  • How is the Armstrong network performing?
  • I’ve heard reports out of Europe where Netflix and others are reducing their bitrate. Could we see similar steps here?
  • Why am I losing connection to Xbox Live, my collaboration tools (i.e. Microsoft Teams, Slack, etc.) or experiencing quality issues with Netflix, YouTube, Amazon, Disney+, and other streaming services?

Miscellaneous

  • What is Armstrong doing to protect employees?
  • What precautions is Armstrong taking to protect customers?
  • How can I return my Armstrong equipment during this time?

Latest Updates

Our Response

Simplified our service offerings to limit or eliminate time spent in homes

Relaxed data allowance policy

Opened all Zoom Wi-Fi Hot Spots

Increased the download speed of Zoom to 150 Mbps

Temporarily increased the speed of Zoom Express to (up to) 25 Mbps download, 3 Mbps upload

Free previews through May for CNN, FOX News, MSNBC.

Added theatrical releases (The Invisible Man, Emma, and The Hunt) to On Demand

Important Links

Information on COVID-19

Armstrong Self Service Options

Armstrong Social Media