Self-Help & Support

Using HBO Max™

Watch the best of HBO anywhere with HBO Max, included at no additional charge with your HBO subscription! Get unlimited access to 10,000 hours of entertainment, ANYTIME, ANYWHERE! Enjoy every episode of every season of the best HBO series, award-winning documentaries, big hit movies, new Max originals, and a robust selection of acquired series.

What You'll Need

To use HBO Max, here's what you'll need:

  • Armstrong Television service with HBO included in your subscription.
  • The Armstrong account Owner username and password. (Click here to learn more about user roles.)
  • The HBO Max app downloaded on your device or accessible on a computer or laptop.

Create a HBO Max Account

If you're the Armstrong user designated as the Owner, follow these steps to create a HBO Max account:

  1. Open the HBO Max app or website.

  2. Website - choose Sign In on the upper-right.

    Mobile App - select the person icon, then Sign in to your account.

  3. Choose SIGN IN THROUGH TV OR MOBILE PROVIDER. (Apple device users may recieve an error if Apple Single Sign-On is enabled. Click here for more information.)

  4. Choose VIEW ALL PROVIDERS, then select Armstrong.

  5. Log in using your account owner’s credentials (check “Keep me signed in”).

  6. If this is the first time you’re signing into HBO Max, you’ll need to create an HBO Max account. Enter your First Name, Last Name and Email Address and accept the terms and the privacy policy. Click CREATE ACCOUNT.

That’s it! We hope that you enjoy HBO Max. If you require additional assistance, contact us. We’re here to help!

Note: If you are using an Apple device and have Apple Single Sign-On enabled, you may recieve an error of "Can't Verify Your Subscription" when you first choose to Sign In.

When asked if you'd like to select another provider, simply click YES. Then choose Armstrong as your provider.

Related Materials:
Reset Your Armstrong Account Password | Understanding and Changing Account Roles | Learn more about HBO Max